1. General Overview

OTC Marketplace is an e-commerce platform that provides quality products for sale and shipping to customers. By accessing our Website, you agree to comply with these Terms and all applicable laws.

2. Eligibility

You must be at least 18 years old or have parental/guardian permission to use our Website. We reserve the right to refuse service to anyone for any reason at any time.

3. Orders & Payments

✅ Order Placement: When placing an order, you agree to provide accurate billing, shipping, and contact details.
✅ Pricing & Availability: Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
✅ Payments: All payments must be made via the approved methods listed on our Website. We do not store your payment details; all transactions are processed securely by third-party payment providers.
✅ Order Cancellation: Once an order is confirmed, cancellations are only possible before shipment. Refund policies apply (see Section 6).

4. Shipping & Delivery

🚚 Processing Time: Orders are processed within at least 5 business days business days.
📍 Delivery Time: Shipping times vary based on location. Estimated delivery times will be provided at checkout.
💰 Shipping Fees: Customers are responsible for shipping costs unless stated otherwise in a promotion.
📦 Lost or Delayed Packages: We are not responsible for delays caused by shipping providers. If your package is lost, contact customer support for assistance.

5. Returns & Refunds

🔄 Return Eligibility: Items must be returned in their original condition within 15 days of receipt.
❌ Non-Returnable Items: Items such as lingerie, swimwear, and customized products are non-refundable unless defective.
💳 Refund Processing: Refunds are processed within 2 business days once returned items are inspected and approved.

For full details, refer to our Return Policy [insert link if applicable].

6. User Accounts & Responsibilities

👤 Account Creation: You may be required to create an account to place orders. You are responsible for maintaining account security and confidentiality.
🚫 Prohibited Activities: You agree not to engage in fraudulent activities, resell our products without authorization, or misuse our Website for illegal purposes.